Vistas of two mavericks

Wednesday, July 06, 2005

Indian Stars in Asia

BusinessWeek Online in its new Asia Insider newsletter has listed 25 stars of Asia under 4 categories -


  • Agenda Setters (The diplomatic term for politicians)
  • Managers
  • Financers
  • Innovators


My guess would have been that there would be no Indian in Agenda Setters, a Manager, a Financer and probably one innovator.

A pleasant shock was that there are 4 Indians in the list of 25.
And here's who:

  • Agenda Setter - Mani Shankar Aiyar
    The petroleum minister seems to have won some fan following for his pipeline dreams. Totally unexpected, but his efforts sure deserve accolades
  • Manager - Naresh Goyal
    Not a very surprising choice, given that Jet and Sahara took off almost at the same time, and Jet comfortably managed to fly past Sahara. The aggressive behavior of Jet (the proposed flight to US) surely is going its way.
  • Financer - V.Kamath
    Undoubtedly, the 'Big Guy' in Indian banking. he turned around a small credit agency to India's second largest bank in no time with his slew of ATMs which revolutionised our city landscapes. The man behind the structuring of the Reliance breakup. Truly ICICI's honcho deserves to be in the hall of fame
  • Innovators - Mashelkar
    The Director of CSIR. From a humble upbringing to being at the helm of India's top research facilites, this man has gone places. The industry-research institutes collaboration that he brought about is changing India's R&D landscape.

One more Joseph Sigelman, CEO, OfficeTiger in Chennai is also in the list. A US entrepreneur running India's most profit making BPO firm in Asia's list of 25!

Check out the full article in the link above.

Hoping to see more Indians in that list next year.

Tuesday, June 28, 2005

You've got to find what you love

Here's the commencement address by Steve Jobs, CEO of Apple computers and Pixar animation studios, delivered on June 12, 2005 at Stanford. It's an absolutely amazing speech, inspiring people not to be bogged down by failures. It captures the image of life being a roller-coaster, and how failures are to be seen as mere bitter lessons. Job seems to share many philosophical ideas with Robin S Sharma, the author of 'The monk who sold his ferrari'.
I am honored to be with you today at your commencement from one of the finest universities in the world. I never graduated from college. Truth be told, this is the closest I've ever gotten to a college graduation. Today I want to tell you three stories from my life. That's it. No big deal. Just three stories.




The first story is about connecting the dots.

I dropped out of Reed College after the first 6 months, but then stayed around as a drop-in for another 18 months or so before I really quit. So why did I drop out?

It started before I was born. My biological mother was a young, unwed college graduate student, and she decided to put me up for adoption. She felt very strongly that I should be adopted by college graduates, so everything was all set for me to be adopted at birth by a lawyer and his wife. Except that when I popped out they decided at the last minute that they really wanted a girl. So my parents, who were on a waiting list, got a call in the middle of the night asking: "We have an unexpected baby boy; do you want him?" They said: "Of course." My biological mother later found out that my mother had never graduated from college and that my father had never graduated from high school. She refused to sign the final adoption papers. She only relented a few months later when my parents promised that I would someday go to college.

And 17 years later I did go to college. But I naively chose a college that was almost as expensive as Stanford, and all of my working-class parents' savings were being spent on my college tuition. After six months, I couldn't see the value in it. I had no idea what I wanted to do with my life and no idea how college was going to help me figure it out. And here I was spending all of the money my parents had saved their entire life. So I decided to drop out and trust that it would all work out OK. It was pretty scary at the time, but looking back it was one of the best decisions I ever made. The minute I dropped out I could stop taking the required classes that didn't interest me, and begin dropping in on the ones that looked interesting.

It wasn't all romantic. I didn't have a dorm room, so I slept on the floor in friends' rooms, I returned coke bottles for the 5¢ deposits to buy food with, and I would walk the 7 miles across town every Sunday night to get one good meal a week at the Hare Krishna temple. I loved it. And much of what I stumbled into by following my curiosity and intuition turned out to be priceless later on. Let me give you one example:

Reed College at that time offered perhaps the best calligraphy instruction in the country. Throughout the campus every poster, every label on every drawer, was beautifully hand calligraphed. Because I had dropped out and didn't have to take the normal classes, I decided to take a calligraphy class to learn how to do this. I learned about serif and san serif typefaces, about varying the amount of space between different letter combinations, about what makes great typography great. It was beautiful, historical, artistically subtle in a way that science can't capture, and I found it fascinating.

None of this had even a hope of any practical application in my life. But ten years later, when we were designing the first Macintosh computer, it all came back to me. And we designed it all into the Mac. It was the first computer with beautiful typography. If I had never dropped in on that single course in college, the Mac would have never had multiple typefaces or proportionally spaced fonts. And since Windows just copied the Mac, its likely that no personal computer would have them. If I had never dropped out, I would have never dropped in on this calligraphy class, and personal computers might not have the wonderful typography that they do. Of course it was impossible to connect the dots looking forward when I was in college. But it was very, very clear looking backwards ten years later.

Again, you can't connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something - your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.

My second story is about love and loss.

I was lucky – I found what I loved to do early in life. Woz and I started Apple in my parents garage when I was 20. We worked hard, and in 10 years Apple had grown from just the two of us in a garage into a $2 billion company with over 4000 employees. We had just released our finest creation - the Macintosh - a year earlier, and I had just turned 30. And then I got fired. How can you get fired from a company you started? Well, as Apple grew we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well. But then our visions of the future began to diverge and eventually we had a falling out. When we did, our Board of Directors sided with him. So at 30 I was out. And very publicly out. What had been the focus of my entire adult life was gone, and it was devastating.

I really didn't know what to do for a few months. I felt that I had let the previous generation of entrepreneurs down - that I had dropped the baton as it was being passed to me. I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly. I was a very public failure, and I even thought about running away from the valley. But something slowly began to dawn on me – I still loved what I did. The turn of events at Apple had not changed that one bit. I had been rejected, but I was still in love. And so I decided to start over.

I didn't see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.

During the next five years, I started a company named NeXT, another company named Pixar, and fell in love with an amazing woman who would become my wife. Pixar went on to create the worlds first computer animated feature film, Toy Story, and is now the most successful animation studio in the world. In a remarkable turn of events, Apple bought NeXT, I retuned to Apple, and the technology we developed at NeXT is at the heart of Apple's current renaissance. And Laurene and I have a wonderful family together.

I'm pretty sure none of this would have happened if I hadn't been fired from Apple. It was awful tasting medicine, but I guess the patient needed it. Sometimes life hits you in the head with a brick. Don't lose faith. I'm convinced that the only thing that kept me going was that I loved what I did. You've got to find what you love. And that is as true for your work as it is for your lovers. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it. And, like any great relationship, it just gets better and better as the years roll on. So keep looking until you find it. Don't settle.

My third story is about death.

When I was 17, I read a quote that went something like: "If you live each day as if it was your last, someday you'll most certainly be right." It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself: "If today were the last day of my life, would I want to do what I am about to do today?" And whenever the answer has been "No" for too many days in a row, I know I need to change something.

Remembering that I'll be dead soon is the most important tool I've ever encountered to help me make the big choices in life. Because almost everything – all external expectations, all pride, all fear of embarrassment or failure - these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.

About a year ago I was diagnosed with cancer. I had a scan at 7:30 in the morning, and it clearly showed a tumor on my pancreas. I didn't even know what a pancreas was. The doctors told me this was almost certainly a type of cancer that is incurable, and that I should expect to live no longer than three to six months. My doctor advised me to go home and get my affairs in order, which is doctor's code for prepare to die. It means to try to tell your kids everything you thought you'd have the next 10 years to tell them in just a few months. It means to make sure everything is buttoned up so that it will be as easy as possible for your family. It means to say your goodbyes.

I lived with that diagnosis all day. Later that evening I had a biopsy, where they stuck an endoscope down my throat, through my stomach and into my intestines, put a needle into my pancreas and got a few cells from the tumor. I was sedated, but my wife, who was there, told me that when they viewed the cells under a microscope the doctors started crying because it turned out to be a very rare form of pancreatic cancer that is curable with surgery. I had the surgery and I'm fine now.

This was the closest I've been to facing death, and I hope its the closest I get for a few more decades. Having lived through it, I can now say this to you with a bit more certainty than when death was a useful but purely intellectual concept:

No one wants to die. Even people who want to go to heaven don't want to die to get there. And yet death is the destination we all share. No one has ever escaped it. And that is as it should be, because Death is very likely the single best invention of Life. It is Life's change agent. It clears out the old to make way for the new. Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away. Sorry to be so dramatic, but it is quite true.

Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma - which is living with the results of other people's thinking. Don't let the noise of other's opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.

When I was young, there was an amazing publication called The Whole Earth Catalog, which was one of the bibles of my generation. It was created by a fellow named Stewart Brand not far from here in Menlo Park, and he brought it to life with his poetic touch. This was in the late 1960's, before personal computers and desktop publishing, so it was all made with typewriters, scissors, and polaroid cameras. It was sort of like Google in paperback form, 35 years before Google came along: it was idealistic, and overflowing with neat tools and great notions.

Stewart and his team put out several issues of The Whole Earth Catalog, and then when it had run its course, they put out a final issue. It was the mid-1970s, and I was your age. On the back cover of their final issue was a photograph of an early morning country road, the kind you might find yourself hitchhiking on if you were so adventurous. Beneath it were the words: "Stay Hungry. Stay Foolish." It was their farewell message as they signed off. Stay Hungry. Stay Foolish. And I have always wished that for myself. And now, as you graduate to begin anew, I wish that for you.

Stay Hungry. Stay Foolish.

Thank you all very much.

Monday, June 20, 2005

Gender blunder!

Came across this article which describes the way people usually think about employees at a workplace. The sharp contrast in the way a situation is interpreted, based on the sex of a worker really gave me a jerk. Man, most of it is real!
I guess, we'll have to erase out this gender blunder.

How the company views its employees. (HE VS SHE)

The family picture is on HIS desk - Ah, a solid, responsible family man.
The family picture is on HER desk - Umm, her family will come before her career.

HIS desk is cluttered - He's obviously a hard worker and a busy man.
HER desk is cluttered - She's obviously a disorganised scatterbrain

HE is talking with his co-workers - He must be discussing the latest deal
SHE is talking with her co-workers - She must be gossiping.

HE's not at his desk - He must be at a meeting
SHE's not at her desk - She must be in the ladies' room.

HE's not in the office - He's meeting with customers.
SHE's not in the office - She must be out shopping.

HE's having lunch with the boss - He's on his way up.
SHE's having lunch with the boss - They must be having an affair.

The boss criticised HIM - He'll improve his performance.
The boss criticised HER - She'll be very upset.

HE got an unfair deal - Did he get angry?
SHE got an unfair deal - Did she cry?

HE's getting married - He'll get more settled.
SHE's getting married - She'll get pregnant and leave.

HE's having a baby - He'll need a raise.
SHE's having a baby - She'll cost the company money in maternity benefits.

HE's going on a business trip - It's good for his career.
SHE's going on a business trip - What does her husband say?

HE's leaving for a better job - He knows how to recognise a good opportunity.
SHE's leaving for a better job - Women are not dependable.

Wednesday, June 08, 2005

Customer service - How far will you go?

How much hard and how far do you go in investigating customer's complaint; even where such complaints sound unimaginable ?
Successful companies like General Motors take even the most ridiculous customer complaint very seriously.

A complaint was received by the Pontiac Division of General Motors:
This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of ice cream for dessert after dinner each night. But the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem.You see, every time I buy a vanilla ice cream, when I start, back from the store, my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm serious about this question, no matter how silly it sounds:
"What is there about a PONTIAC that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind?"
The PONTIAC President was understandably skeptical about the letter,but sent an engineer to check it out anyway. The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighbourhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store.

It was vanilla ice cream that night and, sure enough, after they came back to the car, it wouldn't start. The engineer returned for three more nights. The first night, they got chocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start.

Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this end he began to take notes: he jotted down all sorts of data: time of day, type of gas uses, time to drive back and forth etc. In a short time, he had a clue: the man took less time to buy vanilla than any other flavour. Why? The answer was in the layout of the store.

Vanilla, being the most popular flavour, was in a separate case at the front of the store for quick pickup. All the other flavours were kept in the back of the store at a different counter where it took considerably longer to check out the flavour.
Now, the question for the engineer was why the car wouldn't start when it took less time. Once time became problem - not the vanilla ice cream -Eureka! The engineer quickly came up with the answer: vapour lock.
It was happening every night; but the extra time taken to get the other flavours allowed the engine to cool down sufficiently to start.
When the man got vanilla, the engine was still to hot for the vapourlock to dissipate.

Customer service as it should be: do you ever strive this hard?

Moral: Even crazy looking problems are sometimes real. Get involved in customers' problems, however silly it looks.
Customer is always right!

Tuesday, May 31, 2005

Moser Baer - setting examples...

I've been on the look out for some of the Indian companies that have gone out to excel in their fields globally. One such company is Moser Baer. It came to me as a surprise that Moser Baer is an Indian company, as the name isn't remotely Indian. The name sounds like German and I thought that since there's a manufacturing plant of Moser Baer in India, it must be an MNC. However, the misconception was absolved for the good, and I'm here blogging about it.
Moser Baer has gone miles since its inception and serves as an exemplar for aspirant technopreneurs. I add here a brief description of Moser Baer as in it's website.


A typical CD has a unique spiral track of data, which, if straightened, would be around 5 km long. It takes a single-minded, precise and persistent approach to lay such a path. At Moser Baer, our spiralling growth is a result of the same meticulous approach we use to make our media, applied to running our company.
The company was founded in New Delhi in 1983 with a clear vision— to operate in products with high entry barriers, from the technology as well as capital point of view. Given the fact that high obsolescence usually goes hand in hand with high technology, the risk and reward equation had to make sense. It started as a Time Recorder unit in technical collaboration with Maruzen Corporation, Japan and Moser Baer Sumiswald, Switzerland.
However, it was in 1986 that Moser Baer found its true calling. This was the time when the data storage field—the marvel of creating a memory second only to the human brain out of some plastic, specialty chemicals and dyes— caught the attention of an engineer with a masters degree in mechanical engineering from the Imperial College, London. So what if this meant breaking into what was till then the exclusive preserve of Japanese and Taiwanese manufacturers, questioning the paradigm that no Indian manufacturer could be competitive in the global space and fighting the image that India was a country that borrowed technology and did not create it? Such challenges only further inspired Moser Baer founder and managing director Deepak Puri to take the company to the forefront of the optical media industry.
Undertaking its first and only diversification into the data storage industry, Moser Baer initially manufactured 5.25" Floppy Diskettes, graduating to 3.5" Micro Floppy Diskettes (MFD) in 1993. Today, Moser Baer is the world's fifth-largest manufacturer of MFDs. Its unique strength in diskette manufacturing comes from products conforming to stringent international quality standards with a cost-effectiveness that few can match.
In 1999, Moser Baer spread its wings into Recordable Optical Media, setting up a 150-million unit capacity plant to manufacture Recordable Compact Disks (CD-Rs) and Recordable Digital Versatile Disks (DVD-Rs). The strategy for the optical media project was identical to what had successfully been implemented in the diskette business—creating a facility that matched global standards in terms of size, technology, quality, product flexibility and process integration. The company is today the only large Indian manufacturer of magnetic and optical media data storage products, exporting approximately 90% of its production.
Since inception, Moser Baer has always endeavored to create its space in the international market, something that very few Indian manufacturers have been able to achieve. Aiding the company in its efforts has been a carefully-planned and sustainable model—low costs, high margins, high profits, reinvestment and capacity growth. Along the way, deep relationships have been forged with leading OEMs, with the result that today there are hardly any players in the field that Moser Baer is not associated with.

Milestones:










1983
  • Year of Incorporation
1985
  • Production of 8.0"/5.25" disks commences
1987
  • Production of 3.5" disks commences
  • First Public Issue
1998
  • Moser Baer India gets ISO 9002 certification
1999
  • Production of CD-Rs commences
2000
  • Production of CD-RWs commences
2002
  • Production of cake and jewel boxes begins
2003
  • Entry into DVD-R formats
  • Commissioning of the world's single-largest optical media production facility in Greater Noida
  • Largest-ever Indian manufacturing deal with Imation Corp, USA
  • Introduction of the 'moserbaer' brand in the Indian market
2004
  • Technology license agreement with Hewlett-Packard to manufacture optical media using 'Lightscribe' technology
  • Private equity firm Warburg Pincus LLC invests $149 million (about Rs 675 crore) in Moser Baer
  • Agreement with Hewlett-Packard to manage the manufacturing, marketing and distribution of HP-branded DVD+Rs, DVD+RWs, CD-Rs and CD-RWs, storage media in India and the SAARC region
Our Values
  • Meticulous: To persevere till we reach quality perfection, and beyond
  • Open: To encourage and be accessible to new ideas and feedback
  • Selfless: To give back to society
  • Ethical: To be honest and ethical in our business
  • Responsible: To fulfill our commitments on time, every time


Hats off!!!

Friday, May 27, 2005

The cucumber seller from Chennai

Here's something I came across. It makes you think about where you are in the scheme of things...

By SUBROTO BAGCHI (The author is co-founder & chief operating officer at MindTree Consulting.)

On a hot July day, my colleague Moses and I were trying to locate our car on Chennai’s Nungambakkam High Road in front of Nalli Silks when I saw a roadside cart laden with cucumbers. The seller was vacantly gazing at passersby. Clad in a white shirt and a dhoti worn in the traditional Chennai style, he had long hair and an unkempt beard. I did not know Tamil, and asked Moses to find out the price. One rupee apiece, came the reply. We wanted one piece each. The cucumber seller began deftly slicing them to put salt and the delectable red chilly powder on the neat halves. As we bit into the cucumber, I asked Moses to tell him that his pricing was too low, and that he should raise it. Moses conveyed this. The seller shook his head, and replied that “customer atisfaction” is more important than extra profit. The words ‘customer satisfaction’ were in English. I gulped my patronizing comment. At this time, Moses excused himself to find our car. After a few moments, the seller asked me in English where I was from. From Bangalore, I replied. What follows here is our conversation. His statements are highlighted.

Isn’t the Karnataka budget due to be presented tomorrow?
Yes, that is true. Living in Karnataka, it was easy for me to concur on this.

I wonder how the governments of Karnataka and Tamil Nadu will ever solve the watersharing problem. Man cannot solve this problem. It has to be God. After all, it is an issue of how much rain is going to fall! I nodded. I was not sure if I had a view at all.

See the way the monsoon is progressing. It does not look good. The progress of the rains is leaving a ‘V’ of a dry patch as the clouds move north. Bihar, Orissa, Madhya Pradesh and the states up north will have problems. Politicians are the ones who use such problems to create a divide among people. They always do it. They use water, religion, anything they can, to create a divide. Look at the way Amarinder Singh of Punjab is taking a stand. I looked at him, in part admiration and part disbelief.

You’re from Bangalore. Things are going well for you folks. But I don’t understand how people with shady business interests can become representatives of public opinion there. It was part complaint and part observation.

At this point, a fellow peddler arrived — helped himself to some of the cucumber, and the two had a quick conversation on some issue I did not understand. After the other person left, I asked him if selling cucumber was his full-time vocation. He told me that right now it was. Earlier, he sold lottery tickets, the trading of which has since been banned. As a result he had to switch his business to selling cucumbers on the wheeled cart. No complaints and no issues. Meaning to engage him further, I asked him his religion. This drew an instant look of disappointment from him: “Sir, I am an Indian. That is my religion. In my eyes, all people are equal, and it does not matter to me at all.”

The clarity of his response and his conviction took me completely by surprise. His net worth was probably equal to his day’s turnover. The newspaper and magazines he reads, to keep abreast of things, wipe off the disposable income he generates. Bare feet on this busy, dusty road, he sold a low-value, perishable product from a rickety cart. At peace with himself and with the world rushing past, this man was dressed in poverty. But in his presence, it was I who felt poor.

We are not complete if we are not connected. It is only when we are connected that things make sense. Only when things make sense, we can form an opinion. Standing there, I wondered how many in the corporate world know who the chief minister of Punjab is, and about the progress of the monsoon! How many have an informed view on river water politics and budget proceedings of another state.

Soon, Moses appeared with our car. It was time for me to go. I shook hands with the nameless cucumber seller of Chennai. Actually, I wanted to touch his feet.
The cucumber seller's conviction is close to ideal. I think Indians are gradually, but steadily looking at things in the right perspective. This is a truly inspiring article and there is something for everyone in it.

Tuesday, May 10, 2005

The Entrepreneur's Sacrifice

Ross Mayfield's Weblog: The Entrepreneur's Sacrifice: "A great tale about the entrepreneur's sacrifice:


Rob Shostak, a long-time entrepreneur and founder of five-year-old startup Vocera, told a story about meeting one of the founders of software maker Lotus Development Corp. shortly after it had gone public. The guy had just cashed out $18 million of stock and invited Shostak back to his apartment to see a present he had bought himself. It turned out to be a modest Jeep Cherokee. Shostak followed the founder up to his apartment, expecting to find a palatial penthouse. But it was an average place furnished with only a mattress on the floor. 'I was kind of dumbfounded when he volunteered, 'Actually, they just took all the furniture out to go to my ex-wife's place,'' Shostak said. 'It was a striking and poignant moment for me to realize the cost of his commitment to the company.'

It's a more common story than you might think. The long hours, low pay, and volatility of startup life takes a toll on the people who are close to entrepreneurs. 'Make sure if you value the relationship with the person you’re living with that they’re up for this,' Shostak said. In addition, make sure that you choose your co-founders carefully. 'You literally will be seeing these people more than you’ll be seeing your spouse,' Shostak added.

Choosing this way of life is seriously not normal. But it sure seems like it when you are working on something you believe in. The easiest rule to forget is to pay yourself. The easiest sacrifice is de-prioritizing everything outside your business, even the things you are really working for -- like yourself, friends and family."

Idea Change ..not Creativity

Renee Hopkins Callahan writes in
Corante
about the annual conference of the American Creativity Association where Edward De Bono gave a keynote speech.

The summary she says :
"Creativity" is too large a word and "design" is too small a word.


For De Bono, "creativity" is not a focused enough word. He prefers "idea change," which he says better captures the "skill in thinking" aspectof creativity, as opposed to considering creativity as a gift or something that manifests itself only in certain circumstances.

"Design" is too small a word for De Bono because he considers "design" as more than just putting together visual elements. He uses the word "design" to describe the process of deliberately putting together new ideas in order to deliver value.


Check out Bono's book 'Serious Creativity'. Awesome read !